Customer Service with a Smile

Posted on September 13, 2012 by in Blog Hover Product Features Inside Hover

They’ve been described as ‘better than a snow cone on a hot summer day’ and ‘absolutely stellar’… and not just by their moms. We get tons of customer Facebook, Twitter, phone and email comments about how they’ve made someone’s day a little bit easier. They’ve even been known to help a lost Hoover customer pick out their next vacuum.

Yes, we’re talking about the Hover Customer Support team!

Every now and then we like to give some kudos to our wonderful Hover team who work hard to provide honest and reliable customer service. We couldn’t be more proud of them!

Here are a few kind words our customers had to say about the team:

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Rob,

You approached me assuming I knew what I was doing, you were open to questions and feedback, and on top of that I feel like I got the better end of the deal. If I could give you a Tip I would! Hover has ranked as by far one of the best customer service experiences I’ve ever had, and it was completely unexpected, and welcome.

Best regards, and thank you

Kyle O.

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The actual process to switch domains, transfer them and have my site back up-and-running took 30 minutes. That included creating my account, setting up the transfer, adding the necessary configurations all within a simple UI. I couldn’t believe it when I received the email that the transfer was complete.
First time user or hard core nerd, everyone loves when things are simple and easy. Hover is just that.

Joe C.

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I just wanted to express my gratitude to Nathan Budd. He went over and above
his call of duty and held my hand through my technical setup issues. In fact,
this is my 3rd call into your company. My first call was to purchase a domain,
the second to add email and 3rd – last time was to re-direct my email. Every
single experience was an example of excellent customer service……

Monica S.

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I wondered how long my explaining was going to take in conveying the problem I had. Since I don’t know much about computers, nor the terminology, it was difficult to know just where to start. But Roger (and Kevin) knew their jobs well, knew the speak, and just happen to know how to help someone who didn’t know the terms and formats. Everything got sorted out. Each of them tried a way for it to be the easiest of transactions for me and it was all sorted as to what the problem was and how to fix it. I appreciated very much the help I received. Their follow-up emails were respectful and friendly as well.

Barb

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Everyone has experienced the frustration of being told your call is important to us while you are asked to choose from menus, provide information repeatedly and wait for service. That’s what made my recent experience with the Hover help line so different. I called and immediately got a live body who then was able to understand and walk me through my problem- a most satisfying experience.

Ed

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Rodger was great. Very friendly and knowledgeable. I was dreading making a call to tech support because of negative experiences with other companies support. Not hover. Rodger’s personal touch make the call go smooth. We had a crazy weird account problem that Rodger was able to resolve quickly and completely.
Other companies should model their technical support after yours!

Lenny S.

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You folks are totally awesome! Always knowledgeable, calm and (this is really important) don’t make me feel like a total idiot because of my lack of technical expertise!

Thanks mucho!

Annie’s Hardware

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I am very impressed with your customer service. It comes at a time when so many companies think “Customer Service” isn’t important. I can tell you it means everything!!! I definitely would pay more for a product and/or service who provides amazing customer service… A company that cares is rare – Thank you for being rare!!

Brenda M.

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My only complaint against Hover is how good the service is. I tell prospective users that they’ll although everything will be resolved quickly and efficiently they’ll need to put aside an extra five minutes to write an email of thanks!

Simon C.

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I appreciate that the phone is answered by a person who is ready and able to help, and they understand that we are not necessarily technically inclined. Kevin provided help in an efficient and friendly way, as have the other techs that I have talked to in the past.

Ted P.

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It is rare to enjoy the superb level of support that I received on this problem. How many organisations give out a phone number and when you ring it, it be instantly answered by a real human expert? Answer virtually none. OK it may not have been a particularly difficult problem, but the ease of access to a person with whom I could discuss the issues, and the friendly and expert advice I received is hard to beat.

Tom

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To learn more about our services, account information, or perhaps the latest Hoover vacuum models, give Hover customer support a call at 1-866-731-6556 or send us an email at help@hover.com – we’re here to help!